Need Help? Just Ask.
We use our expert knowledge and 30 years’ experience to give you the voice you need. We use non-legal language and provide practical and impartial advice through every stage of the process!
If you or a family member have been involved in a hotel accident it is imperative that you talk to a solicitor to obtain advice in relation to possibly bringing a personal injuries claim.Tell Us About Your Case
Hotel accident claims occur when a guest, visitor or employee sustains an injury as a result of the negligence of the hotel to provide a safe environment. These claims are usually made against the owner/management of the hotel for not adhering to the duty of care that is expected of a hotel towards all visitors and staff.
Accidents can happen in any part of a hotel and it is the responsibility of the owner and management to ensure that they are providing a safe environment for guests and employees. A hotel owner must carry out frequent health and safety checks to ensure that there are no potential risks of safety hazards and so that there is no hotel negligence on their part.
If you have suffered an injury or accident at a hotel which was booked through a package holiday then it is important that you contact your travel agent to inform them of this also. The majority of claims for hotel accidents are for personal injury. The claimant needs to prove that the hotel owner did not show a reasonable duty of care to them and that this led to the accident.
If you are an employee making a claim for an accident in a hotel, you may need to prove that they did not provide the correct safety equipment and training that you need to safely carry out your job.
The Occupiers’ Liability Act 1995 states that an occupier of a building has a duty of care to all visitors to provide a safe environment for them. The health and safety of a hotel owner’s guests should be their first priority and they should do everything they can to ensure that there are no hazards which may cause accidents or injury to them.
If you have been injured in a hotel accident and have decided that you want to make a claim then you will need to determine who was at fault for the accident. In order to proceed with a claim, the accident must have been caused by somebody else who acted in a negligent manner. If you were the main cause of the accident then you will not be entitled to pursue a claim for the injuries you sustained as a result.
There can be a number of people responsible for an accident in a hotel. In general, most claims are made against the manager or occupier of the hotel who failed to have the adequate health and safety measures in place. An occupier has a responsibility to ensure that both staff and visitors to the premises are kept safe and their safety should be their first priority. They also need to ensure that they provide staff with the necessary training needed in order to carry out the job correctly and minimise the risk of accidents happening.
Accidents can also be caused by employees who failed to act efficiently. They have not cleaned up a spillage as quickly as they should or may not have ensured that there were no hazards on the ground which may lead to a potential injury.
Other members of the public may also have caused the accident if they acted in a negligent manner. It is important to note that it is not just an owner who has a duty of care but also all those who visit the hotel at any time. Members of the public have a duty of care to both employees and other customers to act in a way which does not put the safety of others at risk.
A hotel accident can cause a serious injury. Some common types include:
Hotel accident claims relate to personal injuries while staying or visiting a hotel. Some of the most common complaints are:
Some of the most common hotel accidents where a hotel may be held liable are:
The most common cause of hotel accidents is wet floors which have not been cleaned up by employees of the hotel. Any spillages on a floor should be cleaned up immediately or a wet floor sign should be put down to warn people of the potential hazard.
Food poisoning is another very common cause of hotel accidents. This is usually caused by contaminated food or water. If you are staying in a hotel abroad they may have different standards of health and safety which may result in you contracting food poisoning. This could be unfiltered water or the incorrect preparation of food.
Many hotel corridors can be quite dark and have low lighting, especially at night time. This can lead to trips and falls.
This is generally an accident associated with hotel employees who have not received the adequate training in relation to manual handling. All employers should ensure that all of their staff have the correct training to carry out their job. Incorrect manual handling can lead to injury which may leave the injured person out of work for a period of time.
As hotels are used by a large number of people, furniture may become broken quicker due to more wear and tear. If hotel furniture is not updated regularly it can become faulty causing injury and accidents. Broken furniture can collapse suddenly causing back injuries and broken bones.
Following a hotel accident, there are a number of steps you should follow:
Your health is your wealth and should be your first priority. Immediately after an accident, take a second to assess yourself to determine if you have any injuries. Then check if anybody else involved in the accident needs medical attention. If anybody has sustained a serious injury, ensure that you contact an ambulance to attend the scene.
You must remember that minor injuries where you ‘feel fine’ could progress to a more serious injury in the future. In this case, it is always better to be safe than sorry and advisable that you go to your nearest accident and emergency (A&E) or local GP to be checked out.
It is important that you report the accident to management. You may be required to assist to fill in an accident form. This is to provide them details of how the accident occurred and details of the injury. You should also request that they preserve any CCTV footage.
Collect contact details of any witnesses to the accident – their names and contact information.
Just like any personal injury claim, documenting exactly what happened is a very important step. It is important to obtain:
If you are considering moving forward with a claim for any personal injuries sustained, it is advisable that you speak with a public place accident claims solicitor as soon as possible. If you are proceeding with a claim, the first step will be submitting your claim to the Injuries Board for assessment. A solicitor can help you prepare your application to the Injuries Board and ensure that you follow the process in the correct format, meaning that you can move forward with your claim quickly without unnecessary delays.
It is important to remember to keep copies of any expenses that you have incurred as a result of the accident. It is also imperative to retain copies of medical reports or incident report forms where possible as you will need them when making a claim.
Once you have gathered most of the relevant information in relation to your injury it is then time to move forward with your claim. It is important to use a specialist public place accident solicitor to help you with this.
When you decide you want to move forward with your claim it is important to have as much as possible of the relevant information to hand when contacting a solicitor. Some of the important information to have on hand at this point is:
As a solicitor is aware of the claims process they can avoid any legal bumps in the road you might encounter if you looked after this matter yourself. It is their job to be your trusted advisor on all legal matters throughout your case.
One of the most important documents in your case is a medical report. Your solicitor will ask for your doctor’s or hospital details so they can obtain a report on your injuries. This report will then be used to allow us to progress your case.
As soon as your solicitor has gathered all the information, your accident claim will be submitted to the Personal Injuries Assessment Board for assessment. Your solicitor will do this for you. Once the Injuries Board assess your claim, they will revert with a suggested settlement amount to your solicitor. At this stage you have a choice to accept the Injuries Board assessment or reject it and move to the next steps.
At this point one of two scenarios will unfold:
a. If both you and the other party accept the Injuries Board assessment, your case is settled and the person at fault will be ordered to pay settlement to you.
b. If either you or the other party reject the Injuries Board assessment, then you move to the next stage and your solicitor will issue legal proceedings.
Before you start to concern yourself with court and everything that comes with it, it’s important to understand that only a very small percentage of cases actually make it to a courtroom.
Settlement meetings will be arranged where a settlement can be negotiated. Most cases are settled at this point prior to a court hearing date without you ever having to step foot into a courtroom and remember it’s your solicitor’s job to be with you every step of the way, right beside you to ensure that your best interests are met at all stages. Your solicitor is to be your trusted advisor throughout the process and this allows you to focus on your recovery, as they focus on settling your case.
At Tracey Solicitors LLP, we make law accessible to all – regardless of your knowledge or experience with the claims process. For more information and a confidential discussion on your accident, phone 01 649 9900 or email firstname.lastname@example.org to tell us about your case, where you can speak with a member of our team straight away.
We aim to provide clear and independent legal advice and achieve the best possible outcomes for our clients.
Elaine was excellent throughout.
There was no need to go into the office as everything was dealt with over the phone, which was very handy.
I met with great professionalism of employees, high work culture and timeliness. Recommend.
If you are to proceed with a hotel accident claim you may be entitled to recoup costs to you as a result of the accident. This is along with added expenses you may have incurred, these claims are called damages:
General damages are non-financial damages such as pain and suffering and/or physical and emotional injuries following an accident.
Out of pocket expenses incurred as a result of an accident in a hotel. For example, loss of earnings, medical bills, and added travel costs as a result of the accident, for example, travel to and from a hospital. Learn more about Special Damages.
The statute of limitations are the legal time limits on how long you have to make a claim — these vary depending on the situation. The general rule for most personal injury cases is that the person has two years from the date of the accident or date of knowledge of the accident to make a claim for compensation. Contacting a solicitor to discuss your case will help you in determining how long you have left to make a claim.Learn more about Time Limits
We draw on more than 30 years of experience in personal injury law to provide you with expert advice and legal services.
We’re here to help you with your claim, and will work with you to ensure you understand every step of your legal journey.
Our friendly and experienced team are waiting to answer your call. Lines are open Monday to Friday, from 9am to 5pm.
Or you can fill out our contact form and we'll call you back.