Psychological trauma in content moderators*

We can help with your psychological trauma claim*

If you have suffered from psychological trauma as a result of viewing sensitive content, you may be eligible for compensation.

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What is content moderation?

Content moderation is the process of reviewing and screening online content to detect illegal and inappropriate content shared online. Commercial content moderation primarily depends on the efforts of workers who continuously evaluate and assess online content, determining whether it complies with platform guidelines.

The importance of content moderation

Content moderators play a crucial role in society by safeguarding the public from potentially harmful media such as child or adult abuse, explicit content, or graphic depictions of violent fatalities.

Psychology studies suggest that this type of content can have a negative impact on the mental health and overall well-being of individuals who are exposed to it.

While moderation work might be expected to be unpleasant, there is recognition now that repeated, prolonged exposure to traumatic content, without the necessary workplace supports, can significantly impact the psychological well-being of content moderators. This can lead to anxiety, depression, and, in some instances, even post-traumatic stress disorder (PTSD).

If you have suffered from psychological trauma as a result of viewing sensitive content, contact a member of our personal injury legal team today to find out if we can help you.

Employer responsibility

All employers have a duty of care for their employees and must ensure their safety and mental well-being. Risk assessments are essential in fulfilling this duty.

Employers are responsible for conducting thorough risk assessments with input from employees. These assessments should cover all work activities and consider the well-being of everyone in the workplace.

Firms and platforms could be liable if they don’t take adequate measures to protect workers from harmful content and provide psychological support.

Employer intervention

Repeated exposure to explicit content increases the risk of moderators developing various health and emotional issues, including anxiety, depression, stress-related disorders, heart problems, interpersonal conflicts, and substance misuse.

Without proper support and intervention, these challenges can lead to higher absenteeism, reduced quality of life, burnout, and overall job dissatisfaction.

  1. Primary interventions: focus on preventing the onset of mental health symptoms or preparing individuals to handle adverse situations. They aim to prevent harm by reducing exposure, teaching coping skills, enhancing resilience, and fostering a supportive work environment.
  2. Secondary interventions use psychological training to reduce negative symptoms after they occur, helping individuals return to stability. These interventions address risk factors after exposure, providing coping resources and ongoing support to build resilience.
  3. Tertiary care is for severe cases, offering interventions after the manifestation of a full-fledged psychological disorder. It aims to assist individuals in distress through therapies and other forms of support. However, individuals with severe depression or anxiety may require external resources beyond what the workplace can provide.

Psychological health risks

If you are a content moderator and have experienced psychological harm resulting from your role, it’s worth exploring the possibility of pursuing a personal injury claim, as you may be eligible for compensation. Typical conditions associated with such claims include:

  • Post-traumatic stress disorder (PTSD)
  • Depression
  • Anxiety
  • Panic disorder
  • Burnout

What is PTSD?

Post-Traumatic Stress Disorder (PTSD) is a natural reaction to deeply shocking and disturbing experiences. It can be caused as a result of viewing sensitive content that can lead to symptoms like flashbacks and nightmares. PTSD can lead to feelings of guilt, hypervigilance, memory problems, emotional numbness, anger, shock, denial, recurrent nightmares, irritability, and intrusive thoughts. High levels of PTSD can hinder social connections and normal life.

Filing a claim for psychological trauma

Proving these claims can be challenging, as psychological injuries may not surface immediately, so it’s important to seek treatment and an official diagnosis before proceeding with a claim. These cases, particularly in determining causation, can be intricate.

Keep in mind that you have a two-year minus a day window to file a claim for your suffering following a traumatic experience.

If you have suffered PTSD at work, our personal injury solicitors can give you guidance on whether you’d be entitled to compensation. This could cover any suffering or trauma you’ve experienced, lost earnings, medical fees, and future expenses.

Visit Psychological Injury Claims | PTSD Compensation Claims ( for more information on filing Psychological Injury claims.

Safeguarding mental well-being

While content moderators play a crucial role in protecting the public from harmful media, we must also recognize the toll it can take on their mental well-being.

Employers have a responsibility to prioritise the mental well-being of their staff and fulfil their duty of care to all employees. They should ensure a healthy work environment and provide support to team members, especially those who may develop mental health issues as a result of the content they encounter.

Other common injuries may include:


What do I do if I have been injured at work?

If you have been psychologically impacted by your role as a content moderator, there are a number of steps you should follow:

  1. Seek medical attention

    Before considering making a mental injury claim, it’s important that you have sought medical treatment and have been diagnosed with a medically recognised psychological illness/injury.

  2. Report the incident

    It’s critical to discuss the situation with management, i.e. a supervisor. It doesn’t matter how small you think the incident may be. By law, incidents at work are required to be reported if the person is injured and can’t perform their daily work tasks for more than 3 days. Make sure to fill out an Incident Report Form. This can be used for reference in any medical examination and will also prevent any similar incidents from happening in the future.

  3. Identify any witnesses

    If possible, try to collect the contact details of anybody that witnessed the incident. This may be of use if you do decide to pursue a claim. It is also useful to find out if there is any CCTV in the area where the incident happened.

  4. Document the incident

    It is important that you collect all the relevant information in connection with your incident:

    • Details of what caused the psychological harm.
    • Records of communication with your employer notifying them of the issue.
    • Document all details of doctors and specialists you have attended in relation to the psychological harm caused.
  5. Speak to a personal injury claims solicitor

    If you are considering moving forward with your claim for any harm sustained, it is advisable that you speak with a personal injury solicitor as soon as possible. If you are proceeding with a claim, the first step will be submitting your claim to the Personal Injuries Assessment Board for assessment. A personal injury solicitor can help you in preparing your application to the Injuries Board and ensure that you follow the process in the correct format, meaning that you can move forward with your personal injury claim quickly without unnecessary delays.

    It is important to remember to keep copies of any expenses that you have incurred as a result of the incident. It is also imperative to retain copies of medical reports or incident report forms where possible as you will need them when making a claim for compensation.

    Here at Tracey Solicitors LLP, we have a lot of experience in personal injury law. We have a team of personal injury lawyers that deal with personal injury and negligence claims. As a professional law firm, we want to ensure we achieve the best possible outcome for you.

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How do I make a claim?

Once you have gathered all the relevant information in relation to your situation, it is then time to move forward with your claim. It is important to use a specialist personal injury claims solicitor to help you with this.

  1. Prepare information for a solicitor

    When you decide you want to move forward with your claim it is important to have all the relevant information to hand when contacting a solicitor. Important information to have on hand at this point is:

    • Details of who/what caused the psychological harm.
    • Specifics of what happened.
    • Whether you have reported the issue to your employer?
    • Are there CCTV or photos of the content involved?
    • Details of your psychological injury.
    • Details of doctors or specialists attended.
  2. Solicitor becomes your trusted advisor

    Solicitors are aware of the personal injury claim process and can avoid any legal bumps in the road you might encounter if you did this process yourself. It is their job to be your trusted advisor on all legal matters throughout your case.

  3. Solicitor obtains a medical report

    One of the most important documents in your case is a medical report. Your solicitor will ask for your doctor’s or hospital details so they can obtain a report on your condition.

  4. Solicitor prepares the Injuries Board application

    As soon as your solicitor has gathered all the information, your personal injury accident claim will be submitted to the Personal Injuries Assessment Board for assessment. You solicitor will do this for you. Once the Injuries Board assess your claim your solicitor will revert with a suggested settlement amount. At this stage you have a choice to accept the Injuries Board assessment or reject it and move the next steps.

    At this point one of two scenarios will unfold:

    a. If both you and your employer accept the Injuries Board assessment, your case is settled and the your employer will be ordered to pay settlement to you.

    b. If either you or your employer reject the Injuries Board assessment, then you move to the next stage and your solicitor will issue legal proceedings.

  5. Possible case outcomes

    Before you start to concern yourself with court and everything that comes with it, it’s important to understand that only a very small percentage of cases actually make it to a courtroom.

    Settlement meetings will be arranged where a settlement can be negotiated. Most cases are settled at this point without ever having to step foot into a courtroom and remember it’s your solicitor’s job to be with you every step of the way, right beside you to ensure that your best interests are met at all stages. Your solicitor is to be your trusted advisor throughout the process and to let you focus of your recovery, as they focus on settling your case.

Visit Compensation Claims Estimator | Tracey Solicitors LLP for an estimate of expected winnings should your case be successful.

At Tracey Solicitors LLP, we can guide you toward recovery and help secure the compensation you may be entitled to if you’ve suffered psychologically as a result of your role as a content moderator.

You can contact us today at +353 1 649 9900 or at to tell us about your case.


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Case Settlement

If you are to proceed with a claim you may be entitled to compensation for the incident and added expenses you may have incurred. These claims are called damages.

General damages

General damages are non-financial damages such as pain and suffering and/or physical and emotional injuries following an incident.

Special damages

Special damages are out of pocket expenses incurred as a result of the incident, for example, loss of earnings (if you are out of work), medical bills, and added travel costs as a result of the incident (for example, travel to and from the hospital). Learn more about Special Damages. 

What are the Legal Time Limits?

The statute of limitations are the legal time limits on how long you have to make a claim — these vary depending on the situation. The general rule for most personal injury cases is that the person has two years from the date of the accident or date of knowledge of the accident to make a claim for compensation. Contacting a solicitor to discuss your case will help you in determining how long you have left to make a claim.

Learn more about Time Limits

Employer’s duty of care

Employers have a duty to ensure safety standards are met in the workplace. These in theory should help to minimise the amount of workplace accidents.

The duties of an employer include:

  • Managing activities in a way which prioritises health and safety.
  • Providing the correct training and protective equipment to employees.
  • Ensuring that the working environment is suitable for the work that is to be carried out.
  • Ensuring that any equipment needed is in a good working condition.

A breach of these duties by the employer can lead to incidents. If an employee has suffered psychologically and it is found that it was caused by employer negligence then the employer is likely to be found liable.

About Tracey Solicitors LLP

We draw on more than 35 years of experience in personal injury law to provide you with expert advice and legal services.

We’re here to help you with your claim, and will work with you to ensure you understand every step of your legal journey.

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