CLICK, CLICK AND BUY…
‘Black Friday’ is just around the corner and we certainly like a bargain!
More and more of us are turning to online shop to bag the best deal but do you know your rights when it comes to online purchases?
Here are some useful pointers before you proceed to checkout:
- Within the EU, online purchases are covered by the same consumer protection law as purchases made in a shop but you also have additional rights.
- The seller must give their name and contact details, a description of what is being sold, the price (incl. tax), the payment and delivery details and the procedure for cancellation.
- If goods are defective or not as described, you should contact the seller in writing requesting a refund or replacement and refunds must be made within fourteen days or until the goods have been returned.
- You have a “cooling off” period of fourteen days from the day you receive the goods or the day the service began. This means that you can cancel the order for any reason and get a refund. The “cooling off” period does not apply to all purchases such personalised products, perishable goods, newspapers etc.
- If the goods you ordered are not delivered, you should contact the seller requesting a refund. This should be given within fourteen days failing which, you should contact your credit or debit card provider as you may be able to have them reverse the transaction.
- Consumer protection law does not cover purchases from an individual through a website.
AND DON’T FORGET, if buying from outside the EU, you will not be able to rely on the EU consumer protection law so it is essential to ensure that the website is trustworthy and that you have read all terms and conditions as you will have to refer to these if you encounter a problem with your purchase – BEWARE and HAPPY SHOPPING!