Booking that summer holiday? Here are 6 things you need to know!
Now that the sun has been spotted again in Ireland many of us all start to think about summer holidays.
- If travelling abroad, booking your holiday using a travel agent has certain advantages.
- Apart from their knowledge and expertise, you will have the protection of what is called the Package Holidays and Travel Trade Act, 1995. This means if you have an accident in the hotel or accommodation booked, you can bring your case in Ireland and avoid foreign courts which can be complicated.
- It’s important to keep a copy of your holiday booking form with you at all times during the holiday; make another copy and leave it at home, just in case your bags go missing.
- If you wish to make a complaint to your travel agent about any aspect of your holiday do so to the local representative. It is important to not only do this, but also to do so in writing when you return home. Most booking forms require you to do so within 28 days and failure to do so can be fatal to any complaints.
- Many holiday terms and conditions mean disputes are dealt with by arbitration, which is a form of dispute resolution; it can be complex so consult your solicitor if the need arises.
- Consider using a travel agent to provide you with ‘a package holiday’ as the protections that come with this will not apply if you book your own flights and accommodation!
In light of the recent news regarding Low Cost Holidays, we would advise all our readers to ensure that their travel agent is fully bonded under the guarantee scheme, and you will be afforded protections under the scheme.
If you have booked a holiday with Low Cost Holidays, you should contact the company to see if what you have paid for will be honoured, and if you receive an unsatisfactory answer, you should contact the Commission for Aviation Regulation (www.aviationreg.ie) to make a claim and seek reimbursement. As usual, keep all receipts to help prove your claim.
If elements of your package have not yet been paid for, or are being paid for by instalments, speak with your bank or credit card company to stop the next payment from being processed.
Whatever the outcome, be sure to enjoy the break!!